Privacy Policy

Cambridge Publishing House values your trust and is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit our website or use our publishing services, how we use and protect that information, and how you can request changes or updates to this information. By using our website or contacting us, you acknowledge and agree to the practices described in this Privacy Policy.

What User Information We Collect

We only collect information that is necessary to provide you with our services or improve your experience on our website. Here is a breakdown of the type of information we may collect:

Information You Give Us Directly

We may collect information you voluntarily provide when you contact us, purchase services, or request a quote, including:

• Name or business name
• Contact information, including phone numbers, email address, or mailing address
• Details relating to your manuscript or publishing project, including genre, word count, publishing goals, and service preferences
• Budget and preferred service package
• Payment and billing information processed through secure third-party payment providers
• Communications, files, or materials you send us via email, contact forms, live chat, or other communication channels

Information Collected Automatically

When you visit our website, certain information may be recorded automatically through cookies, analytics tools or similar tracking technologies, including:

• IP address, browser type, and device type
• Pages you visit, how long you spend on each page, and how you navigate between pages

Information Received from Third-Party Platforms

We may receive information from third-party platforms when you interact with our advertisements, social media accounts, or external communication channels. For example:

• • Advertising platforms such as Microsoft Advertising or Google Ads may provide information about how users interact with our advertisements and website through tracking pixels
• • Social media or professional networking platforms such as Facebook or LinkedIn may provide publicly available profile information when you contact us through those services

How We Use Your Personal Information

The information we collect from you may be used for one of the following reasons:

• To provide publishing, editing, marketing, design, formatting, or related services
• To respond to enquiries, quote requests, and customer service requests
• To communicate with you regarding project updates, proofs, invoices, deadlines, and delivery information
• To obtain payments and maintain billing and financial records
• To improve site and service performance, functionality, and usability
• To send marketing communications, newsletters, or promotional updates where permitted by law or where you have provided consent
• To share advertisements and service recommendations that we think may be of interest to you based on your interactions with our website
• To improve site and service performance by analyzing how visitors engage with our services
• To maintain the security, integrity, and operation of our website
• To detect, prevent, and investigate fraud, abuse, unauthorized activity, or security incidents

Advertising, Behavioral Tracking, and Profiling

We use advertising and analytics technologies to better understand how visitors interact with our website and to measure the effectiveness of our marketing efforts.

Microsoft Advertising (Bing Ads) and Universal Event Tracking (UET)

Our website uses Microsoft Advertising’s Universal Event Tracking (UET) technology. This tracking tool helps us understand how visitors interact with our website after viewing or clicking on advertisements shown through Microsoft Bing and the Microsoft Audience Network. The data collected through UET may include:

• IP address
• Cookie identifiers
• Pages visited and time spent on pages
• Website actions and conversion activity, such as form submissions

This information allows us to:

• Measure the performance of our advertisements on Microsoft Bing
• Understand user engagement to further improve our marketing campaigns
• Show you other advertisements on Bing and across the Microsoft Audience Network based on previous interactions with our website

Google Ads and Remarketing

We also use Google Ads conversion tracking and remarketing technologies. These tools allow us to understand how visitors interact with our advertisements and to display advertisements to users who have previously visited our website. You can manage your Google advertising preferences by visiting: https://choice.microsoft.com

Additional Analytics and Tracking Technologies

We may also use additional analytics, advertising, or website performance tools from trusted third-party providers. Further information about the cookies and tracking technologies we use is available in Section 5 of this Privacy Policy.

Your Right to Opt-Out

You reserve the right to opt-out of having your personal data used for targeted advertising, behavior tracking, and profiling activities at any time by:

• Adjusting your preferences through our cookie consent tool (which appears when you first visit our website)
• Visiting the opt-out pages for the advertising platforms listed above
• Using the Digital Advertising Alliance opt-out tool at: https://choice.microsoft.com
• Contacting us directly at [email] to request that your data not be used for advertising purposes

Who Do We Share Your Information With?

To operate our business and provide our services, we work with several third-party providers. We do not sell your personal information and share it only in the following circumstances:

Service Providers

We work with trusted third-party service providers and vendors who help us operate our business and deliver our services, including:

• Payment processors
• Website hosting and infrastructure providers
• Email communications and marketing platforms
• Customer Relationship Management (CRM) systems
• Website hosting and infrastructure providers
• Website analytics providers, such as Google Analytics
• Advertising and remarketing platforms, including Microsoft Advertising & Google Ads

All service providers are contractually required to safeguard personal information, use it only for authorized purposes, and comply with applicable privacy laws.

Legal and Compliance Requirements

We may disclose personal information where required to do so by law, court order, or government authority, or where disclosure is necessary to protect the legal rights, property, or safety of our company, our clients, or others.

Business Transactions

In the event that our company is acquired, merged, restructured, or sold, your personal data may be transferred as part of the transaction. If this occurs, we will take reasonable steps to notify affected users of any such changes and your rights in that situation.

5. Cookies and Tracking Technologies

A cookie is a small text file stored on your device’s hard drive when you visit a website that allows the site or service providers' systems to recognize (if you allow) the IP address, your browser, and your user behavior.

We use cookies to help the website function properly, improve user experience, analyze website traffic, and support advertising and analytics activities by tracking advertisements and compiling data about site traffic and interaction.

Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies before any tracking begins. You may change your cookie preferences at any time through the ‘Cookie Settings’ link in the footer of our website.

Please note that declining certain cookies may affect some website functionality or personalization features, although the core functionality of the website remains the same.

International and Cross-Border Data Transfers

Because we work with service providers and technology platforms that may operate internationally, your personal information may be processed or stored in countries outside your province, state, or country of residence, including the United States. These jurisdictions may have different data protection laws from those in your country.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Contractual obligations on our service providers to meet equivalent data protection standards
• Transfer impact assessments where required by applicable law

For Canadian Users

We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If your personal information is transferred outside of Canada, we take reasonable steps to ensure it receives the protection required under Canadian privacy laws. If you have questions or concerns regarding cross-border data transfers, you may contact us at info@cambridgepublishinghouse.com

How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business and financial records.

After the applicable retention period, your data is securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal and operational requirements. If you would like us to delete your data sooner, please see Section 8 for how to submit a data deletion request.

Your Privacy Rights

Depending on where you live, you have a number of rights over your personal data. These rights may vary by jurisdiction. The sections below summarize the rights available under applicable privacy laws:

8A. Rights Available to All Users

Regardless of location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual limitations
• Withdraw consent for marketing communications at any time
• Opt out of targeted advertising or certain profiling activities

8B. California Residents (CPRA)

If you are a California resident, you may have additional rights under the California Privacy Rights Act (CPRA), including the right to:

• Know the categories of personal information we collect and how we use it
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information where applicable
• Receive equal service and pricing regardless of exercising your privacy rights

To opt out of the sale or sharing of personal information, you may use the "Do Not Sell or Share My Personal Information" link available on our website or contact us directly.

8C. Colorado Residents (CPA)

Colorado residents may have the right to:

• Access personal data
• Correct inaccuracies
• Delete personal data
• Obtain a portable copy of certain personal data
• Opt out of targeted advertising, profiling, or the sale of personal data

8D. Virginia Residents (VCDPA)

Virginia residents may have the right to:

• Access, correct, and delete personal data
• Obtain a copy of personal data in a portable format
• Opt out of targeted advertising, profiling, and the sale of personal data

8E. Canadian Users (PIPEDA)

Canadian users may have rights under PIPEDA and applicable provincial privacy laws, including rights relating to access, correction, and the accuracy of personal information.

Canadian users may also have the right to escalate privacy complaints to the Office of the Privacy Commissioner of Canada, as described in Section 11.

How Do You Submit a Privacy Request?

If you would like to exercise any of the privacy rights described in Section 8, you may contact us using the information below. To help protect your personal information and prevent unauthorized access, we may need to verify your identity before processing certain requests. To submit a request:

• Email us at info@cambridgepublishinghouse.com
• Use the subject line: "Privacy Rights Request."
• Include your full name, contact information, and details regarding your request

We may request additional information necessary to verify your identity before fulfilling certain requests. We will acknowledge and respond to verified requests within the timeframes required under applicable privacy laws. If additional time is required, we will notify you accordingly.

If we are unable to fulfill your request, we will explain the reason for the denial where required by law. If you are dissatisfied with our response, you may have the right to appeal the decision or submit a complaint as described in Section 10.

How Do You Appeal a Decision or Make a Complaint?

If you believe we have not handled your privacy request appropriately, you may have the right to appeal our decision or submit a complaint to the appropriate regulatory authority, depending on your location.

Internal Appeals Process

If you disagree with how we handled your privacy request, you can submit an appeal within 60 days of receiving our response by:

• Emailing us at info@cambridgepublishinghouse.com
• Use the subject line ‘Privacy Request Appeal.’
• Include your original request, our response, and the reason you appeal

We will review appeals within the timeframes required under applicable law and respond within 60 days.

For Canadian Users – Office of the Privacy Commissioner of Canada

If you’re located in Canada and are not satisfied with our handling of your personal information, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC):

• Website: www.priv.gc.ca
• Website: www.priv.gc.ca
• TTY: 1-613-947-8389
• Mailing Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3

For U.S. Users

If you are located in California, Colorado, or certain other U.S. states, and you are not satisfied with our response to your privacy request, you have the right to lodge a complain with your state’s attorney general or relevant privacy regulator.

How Do We Protect Your Information?

We maintain reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures include:

• SSL encryption and secure website connections
• Restricted internal access to personal information
• Secure storage systems and access controls
• Ongoing monitoring and security reviews
• Vendor and service provider security requirements
• Internal policies relating to data handling and confidentiality

While we take reasonable precautions to protect personal information, no system or method of transmission over the internet can be d to be complete secure. If you believe your data has been compromised, please contact us immediately at info@cambridgepublishinghouse.com

12. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as soon as practicable. Parents or guardians who believe a child may have provided personal information may contact us directly to delete the information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business operations, legal obligations, or privacy practices. When we make changes, we will update the ‘Last Updated’ data at the top of this policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about we handle and protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us using the information below: